FAQs

Are there any rules for the bounce castles rentals?

No shoes. Socks are required.

No food, snacks, candy in play area.

No paint, slime or sharp objects.

Parents are required to stay and watch toddlers.

 

If renting the Kaykay castle all above rules applied including:

No kids over 6 years allowed.

All balls must stain the ball pit.

Additional cleaning fee may apply if paint gum and or food stains are present at the time of pick up.

What surfaces can the castles be accommodated?

Flat level surface is needed such as: Grass, Turf, Concrete, Asphalt, Sand.

Can you create any balloon theme?

Yes! We can work with any theme or color combination, please let us know what you’re envisioning. There will be an additional cost.

Do the bounce houses come decorated?

No, they do not come decorated. There is an additional charge for balloon garland.

Can I decorate the Bounce House myself?

Yes! You are more than welcome to decorate the Bounce House yourself. Our Bounce Houses come with hooks on the outside to hang a balloon installation or greenery. Please review the safety/damage waiver carefully if you plan on installing any items yourself.

What are the payment options?

We accept all major credit cards or Zelle.

When is the payment due?

The invoice must be paid in full 4 days prior to the event.

Delivery fee included?

Local delivery up to 25 miles from Paramount is included in the price.

What if it rains?

To ensure the safety of the little ones, we will not set up outdoors if there is rain in the forecast. However, you may reschedule your rental if you’d like. Please note, once we set up our play zone, we do not relocate or move the set up elsewhere.

Are the inflatables castles clean?

Yes. All inflatables are thoroughly cleaned and sanitized prior to your delivery by a dedicated full-time cleaning crew in our warehouse. Our delivery crew also carries extra cleaning supplies in case a second sanitizing is required upon delivery. We are committed to making sure that your children have a clean, healthy, and safe environment in which to play. We also safety check all equipment before it goes out to our clients. This way, you are always guaranteed a unit that is safe, clean, and in good working order. Our goal is the safety of the children.

Do you require a deposit?

Yes, a $150 non-refundable deposit is required to book your reservation. The deposit will go towards the total of your rental unit. The balance must be paid 24 hours before your event.

What is your cancellation policy?

All cancellations must be received at least 48 hours before the date/time of delivery and must be received in writing by text message or email. All deposits and payments made are non-refundable, and store credit valid for 6 months from the date of cancellation is issued for the same amount of deposit/payments made to be used on future rental.

 

Date of Service Cancellation: 100% of the total rental invoice (non-refundable)

 

Less than 48 hours notice: 50% of the rental invoice.

Are we responsible for the unit if it gets damage in any way?

You are not responsible for normal wear and tear on our units. However, failure to follow our safety rules and cause damage to our unit. Renters will be liable for the damages and negligence (i.e., dog chewing the unit, someone stabs the inflatables, graffiti is written on the unit, broken or water/liquid damage to the pump etc.) Renters will be responsible for repairs or replacement costs.

What do I need to do to make a reservation for a park?

All park reservations must present a valid permit issued by the city for the day of the event. Please make sure to email us a copy of your city issue permit to rentme@pinkskyrentals.com

What are the delivery and pick up hours for park reservations?

Delivery can be accommodated up to 1 hr. early from the time your event starts and pick up 1 hr. after your event is set to conclude.

What is the lates I can have a jumper rental at the park?

April to October 6:30pm, November to March 5:00pm.

Do I need a generator?

Generators rentals are required for all park set up. 

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